Shipping policy

Please read the following important terms and conditions ("Terms") before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

By making a purchase on our Website, you agree to be bound by these Terms.

These Terms set out your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.

Regional Area Deliveries

Please contact our office for a delivery quote to your location:

Shipping Information

Production & Dispatch

  • All products are custom made
  • Shipped from Perth and Brisbane depending on destination and inventory
  • Orders are manufactured and dispatched within 5-7 business days from order date

Delivery Times

  • Capital cities: 2-5 business days by road transport
  • Remote areas: Delivery times vary - please contact us with your postcode for accurate estimates

Important Notes

  • Elite Pool Covers cannot be held responsible for freight delays beyond our control (weather events, industrial action, etc.)
  • During high volume periods, shipments may be delayed by a few days
  • We will contact you via email or phone if there are significant delays

Contact Us

If you have any questions about our shipping policy, please contact us:

Email:

sales@poolcovers.com.au

Telephone:

1300 623 731

We may record calls for quality and training purposes.

Business Hours:

Monday to Friday 8:30am – 4:00pm WST

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