Just wanted to let you know that I am delighted with the assistance (phone), service (measure and installation) and price I received finally getting a pool cover for my pool in Duncraig.
Just a quick email to thank you for the exceptional service in supplying and fitting my pool cover. I would not hesitate to recommend you to anyone looking to purchase Elite products.
Thanks again for your speedy replies and great service. It’s been a pleasure dealing with a company that cares. Cheers.
I have to say your service has been excellent. The product is excellent quality, your ability to customise the product to a specific situation is without fuss and the speed of completion and delivery is astounding.
You can imagine the number of different suppliers and trades we have been dealing with in the last 6 months while building a pool and landscaping a whole block – the amount of businesses providing absolutely pathetic and totally unreliable service at every step in their process has been a real eye-opener to us, so dealing with your company has been an absolute joy by comparison.
My thanks to you and the rest of your staff.
Regards – Mark
What can i say but WOW, i have just got back into my office to discover my cover has been delivered.
I must congratulate both yourself and your team on what i consider to be exemplary service, unfortunately sadly lacking these days.
Very well done, be assured if anyone ask me about pool covers, i will be recommending yourselves without any hesitation.
It is unfortunate that these days people are very quick to Criticise but slow to praise, well i believe that where i receive excellent service i think it is very important to let the company (and there staff ) know.
Once again VERY WELL DONE.
We all absolutely love the pool cover we purchased from you over 2 years ago. The filter is on less, noticed a huge difference in our electricity bill, the water is warmer so the kids swim in it more often as it is no longer “too cold” and I use about a quarter of the chemicals I used to use.
I cut the cover 120mm larger all the way around, which was perfect in aiding with the removal of leaves etc. I just broom the cover, scoop the debris off and roll it up.
We get asked all the time where we got our cover from so I hope the sales over here in Melbourne have increased.
The money spent was well worth it.
Thanks again for a great product.
I would like you to pass on my thanks to Carl, the installation is perfect. I’m really fussy – and the standard of his work is excellent.
He has left us with a tidy, perfectly fitted pool cover – and he has done a great job modifying the roller to fit our rather ‘tight’ deep end.
A few friends of ours have pool covers fitted by other companies, and to be honest I was always concerned at getting one fitted – they have jagged cuts and gaps around their pools. Ours really is cut well. I can’t emphasise that enough.
Thank you for your excellent service throughout – your communication has been excellent. I will be recommending you to everyone who will listen.
Having been a State Manager in retail in a previous life I am fully aware of what is good and bad service-after all I trained people in that area for 25 years!
Carl has just been and installed our pool cover-what a great guy and what great service!!!!! Well done to you all just a pleasure dealing with an installer that knows his stuff and in such an efficient way!!!!
Thanks again Martin I WILL be recommending Elite pool covers to all and sundry!
The pool cover has worked brilliantly, the pool temperature is higher, the pool is cleaner and a there is no loss of water from evaporation.
So we’re really happy with it’s performance and it’s durability in the harsh conditions we get in Jindabyne.
Your service and support has confirmed that we made the right decision ordering the pool cover and roller from you. Thank you.
Thanks for great service and an awesome product.
We are loving the hideaway roller, as we can take cover off and put it back on so easily, it has massively reduced the cleaning process due to 3 massive gum tress around the pool, plus it has help keep the pool temps up and made it easy for the solar heating to do its job.
The photos show how the hideaway give a great clear and clean pool area, so important for us!
Thanks for all of your help with the hideaway box, it looks terrific in the ground and makes our small pool area look and feel so much larger.
The cover has really worked very well, I am extremely happy with the product as a whole, the way it works and the way it insulates the pool. Also working with you was a great experience.
You have a very happy customer at this end of the world (Chile).
It looks great and is saving heaps of time and stress with safety and cleanliness.
Works a treat. Thanks for your help in the planning and design.
I would like to thank you for the way in which you dealt with the issue of our pool cover.
It is great to find someone that cares about there customers needs and not just the sale.
Again I thank you and will recommend Elite to all friends and business associates.
I would like to thank the management and staff for the replacement pool cover which was fitted today. We have been very impressed with the professionalism and courtesy shown to us by all at Elite Pools, and will have no hesitation in recommending your company to others.